The Bros Promise
You shouldn't have to gamble on your crew's gear.
So we took the risk off you.We stand behind every piece we make. If your print fades, stitching comes apart, or we mess up your order within 60 days of delivery, we replace it free. Shipping included. No return needed.
You get the gear. We carry the risk.
What we cover
- Print fading: Fading of the printed design during the coverage period.
- Stitching issues: Stitching that unravels during the coverage period.
- Sizing errors on our end: Wrong size sent, or measurements outside the tolerance on our size chart or your agreed custom measurements.
- Our mistakes: wrong design, misprint, or a defect on arrival.
If it's on us, we fix it. Simple.
What we don't cover
We make gear for hard work. But we can't cover everything.
- Damage from undiluted or mixed chemicals, prolonged soaking, or high heat drying.
- Cuts, snags, burns, or stains.
- Normal wear and tear
Sizing
Check the size chart before you order.
If you got the size you ordered and it measures within tolerance, it's not covered just because it fits different than you expected.
Returns
Everything is custom made for you, so no returns or exchanges for change of mind, size choice, or fit.
Approved replacements are different. You don't send anything back.
How to claim
Email info@thebrosapparel.com within 60 days of delivery and include:
- Your invoice number.
- What went wrong.
- Clear photos of the item and the issue.
- For sizing, a photo of the garment next to a tape measure.
We might ask for more info or photos.
Final say
We review every request. We can say no if it's outside 60 days, outside these terms, can't be verified, or looks like someone gaming the policy.
Everyone else gets taken care of.